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About

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Water Qualitychevron-bottom

water
quality

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Water Rateschevron-bottom

Water consumption
and rates

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Paymentschevron-bottom

Bills and
payments

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Planningchevron-bottom

planning and
licensing

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Maintenancechevron-bottom

maintenance and
development

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News & Updateschevron-bottom

News and
Updates

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Customer Servicechevron-bottom

Customer
Service

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How can we help you?

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Frequently Asked Questions

  • I am eligible and received a benefit, but for less than 3.5 m3 per month. Why?
    opening
    closed
    mei-raanana-img

    The benefit is given for actual consumption that exceeds the known quantity of the family, which is calculated based on the total number of persons registered in the family multiplied by 7 m3 per two months. The benefit is given from the day the benefit comes into force and in proportion to the total number of days of periodic billing. A separate line will appear on the account itself which will clarify how much water was given at the reduced price and its origin in the benefit .

    Is it possible that even though I am entitled, the amount of the benefit will not appear on my water bill?
    opening
    closed
    mei-raanana-img

    If the consumption of those living in a housing unit is lower than the total number of people in that housing unit, the benefit amount will not appear on the water bill.

    Why wasn’t the list of eligible people published publicly?
    opening
    closed
    mei-raanana-img

    The information of the list of eligible persons is confidential and is subject to the Privacy Protection Law, the information is not exposed to the public but only to authorized parties.

    Why is it not possible to find out by phone whether I appear (according to T.7) on the list of eligible persons?
    opening
    closed
    mei-raanana-img

    This is confidential information that is subject to the Privacy Protection Law. It is not possible to receive data without certain identification of the applicant. You must contact one of the water suppliers for identification and to find out your eligibility.

  • I am eligible and received a benefit, but for less than 3.5 m3 per month. Why?
    opening
    closed
    mei-raanana-img

    The benefit is given for actual consumption that exceeds the known quantity of the family, which is calculated based on the total number of persons registered in the family multiplied by 7 m3 per two months. The benefit is given from the day the benefit comes into force and in proportion to the total number of days of periodic billing. A separate line will appear on the account itself which will clarify how much water was given at the reduced price and its origin in the benefit .

    Is it possible that even though I am entitled, the amount of the benefit will not appear on my water bill?
    opening
    closed
    mei-raanana-img

    If the consumption of those living in a housing unit is lower than the total number of people in that housing unit, the benefit amount will not appear on the water bill.

    Why wasn’t the list of eligible people published publicly?
    opening
    closed
    mei-raanana-img

    The information of the list of eligible persons is confidential and is subject to the Privacy Protection Law, the information is not exposed to the public but only to authorized parties.

    Why is it not possible to find out by phone whether I appear (according to T.7) on the list of eligible persons?
    opening
    closed
    mei-raanana-img

    This is confidential information that is subject to the Privacy Protection Law. It is not possible to receive data without certain identification of the applicant. You must contact one of the water suppliers for identification and to find out your eligibility.

  • I am eligible and received a benefit, but for less than 3.5 m3 per month. Why?
    opening
    closed
    mei-raanana-img

    The benefit is given for actual consumption that exceeds the known quantity of the family, which is calculated based on the total number of persons registered in the family multiplied by 7 m3 per two months. The benefit is given from the day the benefit comes into force and in proportion to the total number of days of periodic billing. A separate line will appear on the account itself which will clarify how much water was given at the reduced price and its origin in the benefit .

    Is it possible that even though I am entitled, the amount of the benefit will not appear on my water bill?
    opening
    closed
    mei-raanana-img

    If the consumption of those living in a housing unit is lower than the total number of people in that housing unit, the benefit amount will not appear on the water bill.

    Why wasn’t the list of eligible people published publicly?
    opening
    closed
    mei-raanana-img

    The information of the list of eligible persons is confidential and is subject to the Privacy Protection Law, the information is not exposed to the public but only to authorized parties.

    Why is it not possible to find out by phone whether I appear (according to T.7) on the list of eligible persons?
    opening
    closed
    mei-raanana-img

    This is confidential information that is subject to the Privacy Protection Law. It is not possible to receive data without certain identification of the applicant. You must contact one of the water suppliers for identification and to find out your eligibility.

  • I am eligible and received a benefit, but for less than 3.5 m3 per month. Why?
    opening
    closed
    mei-raanana-img

    The benefit is given for actual consumption that exceeds the known quantity of the family, which is calculated based on the total number of persons registered in the family multiplied by 7 m3 per two months. The benefit is given from the day the benefit comes into force and in proportion to the total number of days of periodic billing. A separate line will appear on the account itself which will clarify how much water was given at the reduced price and its origin in the benefit .

    Is it possible that even though I am entitled, the amount of the benefit will not appear on my water bill?
    opening
    closed
    mei-raanana-img

    If the consumption of those living in a housing unit is lower than the total number of people in that housing unit, the benefit amount will not appear on the water bill.

    Why wasn’t the list of eligible people published publicly?
    opening
    closed
    mei-raanana-img

    The information of the list of eligible persons is confidential and is subject to the Privacy Protection Law, the information is not exposed to the public but only to authorized parties.

    Why is it not possible to find out by phone whether I appear (according to T.7) on the list of eligible persons?
    opening
    closed
    mei-raanana-img

    This is confidential information that is subject to the Privacy Protection Law. It is not possible to receive data without certain identification of the applicant. You must contact one of the water suppliers for identification and to find out your eligibility.

mei-raanana-img
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